Vortex Cleaning | F.A.Q
Professional and affordable domestic, commercial and extreme cleaning throughout Telford and the Midlands.
domestic, commercial, extreme, window, drive, drain, jetting, clearing, cleaning, removal, rubbish, void, graffiti, window pole, pure water, patio, decking, Telford, Shropshire, Shrewsbury, dawley, brookside, stirchley, lawley, wellington, telford and Wrekin, trench, donnington, Newport, shifnal, muxton, the rock, woodside, madeley, ironbridge, broseley, much wenlock, bridgenorth, cosford, admaston, shawbirch, little wenlock, albrighton
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FAQ

FAQ

Window Cleaning

What if im out, how do i pay?

You can pay via Cash, Cheque, Bank Transfer, BACS or PayPal.

How often can you clean our windows?

We offer window cleaning on a 2, 4 or 8 weekly service.

How do i book your service?

You can book though phone, text, email, Facebook or Twitter.

How much notice do you require if i want to cancel my service?

We require 24hrs notice to cancel or change your service.

Is you cleaning guaranteed?

We strive for customer satisfaction. If you are not completely satisfied, please let us know and we will do our best to make you happy in a timely manner!

Drive Cleaning

How long will the cleaning take?

The cleaning will depend the size of the area to be cleaned, usually a small drive will take around two hours.

Do you need to connect to my outside tap?

If possible we do require connecting to an outside tap. This will save us time and you money if we need to leave to fill up the header tank.

Will you brush sand back into the gaps of our block paving?

Yes we can offer this service after the block paving has been cleaned. We will usually quote for just the clean and the clean and resanding.

How long will my drive way stay clean?

This will depend on the location of your drive, the time of year and surrounding vegetation.

Can you remove staining from my drive?

We can usually remove oil staining. It will ultimately depended on the amount of oil, the length of time it has been there and the surface we are removing it from.

Will you leave my property clean and tidy?

Yes,  after a drive clean we will try our upmost to swill down the surrounding areas.

I would like i quote for my drive cleaned, what do i do next?

You can contact us via our office phone, mobile, email, contact us page or find us on Facebook or Twitter.

Do I need to be home when you’re cleaning my property?

No, we only need access to your property to clean. We can arrange this when we quote and discuss the booking.

Commercial Cleaning

Can you remove all of the graffiti?

We can usually remove all of the graffiti, it will ultimately depended on the amount of graffiti, the length of time it has been there and the surface we are removing it from.

What is gross filth cleaning

Gross filth typically can refer to a building or garden that could be contaminated with sewage, human waste or excessive rubbish.

What equipment and products are used?

We use all of our own equipment and chemicals, these are tested regually and have relivant COSHH.

 

Will all the chewing gum be removed?

We can usually remove all chewing gum, it will ultimately depended on the length of time it has been there and the surface we are removing it from.

General

Are you insured?

Yes we are insured to £5,000,000.

What are you working hours?

We usually work 8am – 6pm Monday to Friday. Upon request we can provide a cleaning service out of these hours including bank holidays.

We have a 24hour call out service for all drains and emergency’s.

Do you have a cancelation Fee?

No we do not have a cancellation fee but we do require you to give 24hrs notice on any cancellation.